Welcome
I want you to be thrilled with your purchases! I work hard to ensure that you know exactly what you are getting. If you get the item & it isn't what you thought it was, I cannot refund. Please Read description & look at pics. If the product was damaged I will also refund your shipping cost.
I am very sorry but due to Etsy increasing fees over the last 2 years & again in April 2022, I will be raising many of my prices. The good thing is that you can count on me to get things to you timely, honestly & without hassle.
If you order more than $35, shipping is free in the US. My items are priced competatively and are fair. I spend a lot of money on shipping products to get my items to you safely. I will not dicker over my prices. Changing prices and shipping costs takes time. Time is money. I have already spend a great deal of time researching my item, photographing it, and then listing it. So, please don't insult me by asking me for a discount. Thank you.
Payments
Payment must be recieved prior to shipping. I fulfill your order within 5 business days of receiving your order M-F. If for some reason, I am unable to ship with in 5 business days, I will let you know if something happens that I can't so you can decide if it can wait, however, I strive never to do that. I do not usually work the weekend so if you order something Friday nite, it will most likely not ship until Monday.
Shipping
I use standard shipping costs for different size items. In reality it may be more to ship or may be a little less. What you see is what you get & I believe my prices reflect that and are worth it. Whatever shipping cost is on the item is what you pay. With the cost of different boxes etc. it just makes sense to use a flat fee for certain items. I don't add the cost of mailing products to the item, but I depend on my shipping costs to include that. I have had instances when my international shipping has been way off, and if that is the case, I do refund that part of the shipping cost. I insure EVERYTHING. That adds to the cost of shipping of course. I have found not insuring increases the likelihood of damage and/or lost packages, but the discounts I receive on shipping through Etsy cover it.
Returns & Exchanges
I gladly accept returns
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Returns and exchange details
I am a fair and reasonable person. If something is damaged due to shipping, I will refund your money. If you don't like the item or it's not what you thought, I am sorry but I cannot refund or exchange. Please read descriptions. My vintage items are sold "as is". Please look at the pictures & descriptions carefully as I will not allow a return if the item is not acceptable for something I described as a flaw or issue. If you receive an item and it is damaged, please keep the packaging and send me pictures of the box, wrapping and the broken item. I will refund your purchase when I receive those so that I can file a claim on the insurance. If I do not receive the pictures, I will not be able to refund you.
Additional
Send me a convo if interested in a custom mermaid, or anything else! I would be happy to make a one that will resemble a person. I look forward to hearing from anyone who is interested in my work! I also really appreciate good feedback. So please, review. Please though do not message me to dicker. I don't. Do not message me to ask me a bunch of questions about something you have no intention of buying. Also do not ask me to tell you the value of something unless you are willing to pay the min. Of $25 I charge, I am a certified appraiser & do not do it for free. It is what I do for a living and will be happy to help but must charge for my time.
Privacy
I will not spam you nor give anyone any of your information for any reason whatsoever.
Frequently Asked Questions
When will I receive my refund for a damaged product.
I will happily refund for anything damaged during shipping. However, I must receive pictures of the damage, the box and the wrapping. I will refund you as soon as I receive this in order to file a claim with USPS or Shipsurance.
How much is a custom mermaid?
It depends on the size and the work involved. Custom mermaids start at $50.
I saw an item like this on EBay for less. Can you match the price?
No.
Can you hold an item until I get paid?
No. I have done this before, taken the item out of inventory and then the person never bought. This causes me to have to pay to re-list the item and miss out on other potential sales. Please do not ask me to do this.
Do you ship internationally?
Yes, I do!